Shipping Policy
How long will my order take to ship?
Most orders ship same day if placed by noon.
- Custom embroidery typically take 24-48 hrs to process and ship.
- Name tapes can take up to 10 days to process and ship.
What carrier will you use to ship my order?
We ship most orders via USPS Priority Mail, which takes 2-5 days (depending on distance from the East coast) for standard shipping, but expedited shipping is available.
Can I ship to international addresses?
We can ship internationally for an additional fee.
Can I ship to APO/FPO addresses?
Yes.
Can I ship my order to someone else or a different address?
Yes, orders can be shipped to a different address than the billing address. You will have the option to enter a new shipping address at checkout.
How is the shipping cost determined?
The shipping cost is based on order weight.
How do I know when my order ships?
When your order ships, you will receive an email notification.
How do I track my order?
When an order is shipped you will receive an email notification with a tracking number.
Other information
We try to find the most appropriate shipping method based on the destination. There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. There may also be seasonal delays due to volume such as during the Christmas season.