Where can I get a Coverbag?
Can I place an order by phone?
If you are having trouble ordering via our website please contact us.
What if the item I wish to purchase is marked OUT OF STOCK?
If an item is marked out of stock that means we do not currently hold that item in inventory, some items that sell out will only be available during certain parts of the year.
What if the item I wish to purchase is back ordered?
Although we make every effort to maintain healthy inventory levels, occasionally we run out of stock on certain items. If the item you have purchased is on back order we will notify you with an expected delivery date.
How do I know when my order ships?
When your order ships, you will receive an email notification.
What carrier will you use to ship my order?
We ship most orders via USPS Priority Mail. Bulk orders will be shipped via UPS.
All in stock orders that do not include name tapes or custom embroidery typically take 24-48hrs to process and ship. We ship all orders via USPS Priority Mail which takes 2-3 days in transit.
We process all name tape orders on Fridays at noon EST regardless of when you place your order. We try to produce and ship the name tape orders by the following Friday but sometimes it takes slightly longer and sometimes slightly shorter.
A good rule to follow when trying to estimate how long it will take to receive your order:
No Name Tapes: Estimated Arrival: 2-7 days
With Name Tapes: Estimated Arrival: 7-21 business days
Custom Embroidered: Estimated Arrival: 7-21 business days
Can I ship to international addresses?
Can I ship to APO/FPO addresses?
Can I ship my order to someone else or a different address?
Yes, orders can be shipped to a different address than the billing address. You will have the option to enter a new shipping address at checkout.How is the shipping cost determined?
The shipping cost is based on the order qty, total weight, and the delivery address.How do I track my order?
When an order is shipped you will receive an email notification. Orders typically take 2-3 days in transit. We can provide tracking numbers upon request.
PAYMENT:What methods of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, & Paypal
Can I use a debit card?
Yes, debit cards with a Visa or MasterCard logo are accepted.I've entered all of my information correctly, but my order will not process. What should I do?
Double check that the address you typed match the address on file with the credit card company? If you still encounter a problem after you have verified that the address matches, please contact us.
Do you offer coupons or any discounts?
Occasionally we will update our social media sites with promotional codes. The best way to find any current discounts is to follow us on social media.What do I do if my promotional code doesn't work?
You will only be charged sales tax if your billing address is in the state of Maryland.